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Why Unified Comms And Collaboration Matters

The biggest penetration of unified communications and collaboration technology may not be the enterprise but small to medium businesses.

It’s typically been understood the appeal of such tools has been to bigger firms interested in getting geographically separated teams working better together. But according to interesting new research from analysts Frost and Sullivan, who talked to over 300 channel firms across the globe, it’s actually mid-range or even smaller firms taking on the idea of using tools like both audio and video conferencing, instant messaging and other forms of communications to best link their multiple offices or home-based staff. These users report cost reduction and enhanced productivity as the main benefits of going down this route.

Top of the techniques being exploited are audio at 83 per cent, voice over IP at 81 per cent and unified messaging at 69 per cent, say the analysts. However, these firms also say small budgets combined with limited internal IT resource remain their biggest reasons for not pushing ahead even further with unified communications and collaboration.

That presents opportunities for the channel, says Frost and Sullivan, who can step in here and stress the ease of use of modern systems, such as those from unified communications vendor Aastra.

For more information about Aastra, please click here .

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